Tennis West Customer Service
Policy
At Tennis West, we believe in
treating our customers as we would like to be treated.
This means that when you deal with our staff your
queries and concerns will be dealt with in a polite,
courteous and professional manner.
We will endeavor to answer any questions you have
comprehensively and concisely.
All of our staff are highly trained and know our
business well so you will be taken care of.
Our commitment to
customer care is based around forging close
relationships with our customers and clients, creating a
friendly open atmosphere where the exchange of free
dialogue is welcomed.
We want to know what you think so we can serve
you better.
How we deal with your enquiries and concerns.
- When dealing with your enquires
or concerns by phone or face to face our
knowledgeable staff will endeavor to address your
queries immediately.
If there is anything that is beyond their
immediate control then we will get back to you
within 24 hours.
- When you contact us by fax,
email, sms or message bank our policy dictates that
we will contact you within three working days.
Most times these enquiries will be dealt with
within one working day.
- When we receive an enquiry we
will deal with it in a professional, courteous
manner.
- We value our customers point of
view so will be as open and honest as we can and
pride ourselves on being as accessible as possible.
- We realize that complaints are a
part of doing business.
At Tennis West we are bound to resolve any
conflicts that might arise promptly and to your
satisfaction.
We believe that if you have a problem we haven’t
done our jobs as well as we could, so you will find
we will accommodate your concerns.
- We do however reserve the right
to refuse action on your concerns when they have
been found to be genuinely false to elicit free or
beneficial services that are not warranted by you.
Please
feel free to forward any queries or concerns you
might have to:-
The Customer
Services Manager
Tennis West
P.O.
Box 842
Kenmore 4069
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